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Frequently Asked

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Frequently Asked

Questions

If you are using the website to purchase as a guest the QR code is shown on screen after your purchase and instructions are also emailed. If you are using the mobile app or the website as a registered user you get the same as a guest plus the ability to view your qr code in your account dashboard.

Your eSIM should be installed for the first time with 12 months of purchase, the data plan will remain ready to use until you first use it.

Yes most definately! From your account dashboard on the website or via mobile app an esim can be topped easily, if you are adding additional data from the same country 100% the top will be added to the same esim, on very small occurrence's when a top up is not compatible (ie a different country plan or region plan from the original plan) with the esim a new esim is generated.

Yes you can purchase as many eSIMs and data plans as you want with one account, but each esim can only be installed once. We often see this for families where one account purchases multiple eSIMs for family members but is managed under one account.

You can easily top up your plan or purchase a new one directly from your account dashboard.

Unlimited plans allow unthrottled data usage of 1GB daily and then the speed is throttled to 512kbps for unlimited additional daily data. If you require more unthrottled daily data and higher throttled speeds we have other plans available upon request such as 2GB daily unthrottled and then throttled to 2mbps for unlimited additional daily data.

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